For internal useFront Desk Reference v0.1 · May 2026

The Quick Reference

Downtime · Talking Tracks · First-Touch Confidence

A daily-use reference for the front desk. Two halves: the first answers "how long will I be down?", the second answers "what is this treatment?". Both align with the SOH Outcome Architecture.

Section 01

Downtime Reference

For patient questions about recovery, visible signs after treatment, and how far in advance to book before an event. Numbers are typical and may flex by patient. When in doubt, route to the provider.

Downtime intensity None or minimal Mild Moderate Significant
Treatment In Office Downtime Visible Signs & What to Expect Book Before Event
Phase 1 The Foundation
The Foundation 3D imaging · Inside-Out Scan · Plan 60-90 min None No treatment performed. Patient leaves with imaging, composition data, and a multi-year plan. Anytime
The Inside-Out Scan Composition · Documentation 10-15 min None Standard with each Foundation. Standalone available between visits. Anytime
Phase 2 The Signatures
The Awakened Eye Midface · Cheekbone · Under-eye 45-60 min 1-3 days Mild swelling and possible bruising under-eye for 2-5 days. Can return to work the same or next day with light makeup. 7-10 days
The Confident Smile Lips · Chin · Perioral 45-60 min 1-3 days Lip swelling for 24-48 hours, possible mild bruising. Lips settle into final shape over 1-2 weeks. 10-14 days
The Sculpted Jaw Lower face · Multimodal definition 60-90 min 1-3 days Mild swelling along the jawline, possible bruising. Biostim sessions may show subtle nodularity that resolves. Tox effect develops over 1-2 weeks. 10-14 days
The Lifted Frame Temple · High cheek · Preauricular 45-60 min 1-3 days Mild swelling at the temple and lateral cheek. Bruising possible but usually minimal with ultrasound-guided placement. 10-14 days
The Source Stack Multimodal · Room to room · 2-3 hours 2-3 hours 3-5 days Combined swelling and possible bruising from multiple modalities. The most comprehensive visit; recovery follows the deepest modality used that day. 14-21 days
Phase 3 The Rituals
The Regen Vault Biostim · Sculptra/Radiesse 45-60 min 1-2 days Mild swelling at injection sites, possible bruising. Results build over months, not days. Visible change is gradual and natural. 10-14 days
The Microchannel Infusion Mesoneedling · PN · Peptides 60-75 min 24-48 hours Pink, flushed skin for 12-24 hours. Mild puffiness possible. Skin looks well by day 2. 5-7 days
Firm Up RF microneedling 60-90 min 2-3 days Pink skin and mild swelling for 24-48 hours, occasionally up to 72. Pinpoint marks may be visible briefly. Density builds over months. 7-10 days
The Clarity IPL / Laser · Pigment & vessels 30-45 min 3-7 days Pigment darkens then flakes off (the "coffee grounds" phase) over the week. Redness for 24-48 hours. SPF non-negotiable. 10-14 days
The Resurfacing Fractionated laser · CO2 or UltraClear 60-90 min 5-7 days Pink, peeling, and tight as new layers come forward over 5-7 days. Provider check-ins through recovery. Best timed for lower-sun seasons. 14-21 days · series spread across months
The Smooth Skin Laser hair reduction 15-60 min None Mild redness for a few hours. Avoid sun and heat for 24-48 hours. Return to activity same day. Anytime · series of 6 sessions
The Encore PRX Glo · Monthly series 30-45 min None Immediate glow, no peeling, no needles. Patient can return to anything immediately. 2-3 days · or same week
The Source Within Functional medicine · Hormones · Peptides Varies None Internal protocols, no procedural downtime. Patient feels the difference over weeks to months. Anytime
Phase 4 The Practices
The Source Facial Monthly Practice · Multi-modality 60-75 min None Skin looks immediately better, often most luminous the next day. Can wear makeup later that day. 1-2 days · or same day
The Refresh Light peel · Event-prep mini 30-45 min 1-3 days Light flaking over 2-3 days, depending on peel depth chosen. Glow peaks at day 3-5. 3-5 days
Ray of Light Red light therapy · Add-on 15-20 min None Soothing, no marks. Often added on to other treatments at no recovery cost. At-home device for daily-to-weekly use. Anytime · or same day
The Daily Practice Skincare · Supplementation Established at Foundation None Home routine layered in gradually. Provider revises as the skin and the plan evolve. Anytime
Cross-phase The Pairings
The Secretome Boost Acorn · Hair follicle stem cell secretome Layered into treatment None added Recovery follows the base treatment it is paired with. Follows base treatment
The Polynucleotide Precision Toskani · Concern-matched cocktails Layered or standalone 24-48 hours Pink, mildly puffy skin briefly. Follows microchannel pairing protocol when layered. 5-7 days
The Carboxy Finish CO2 Lift Pro · In-office & retail 20-30 min None Soothing and oxygenating. Immediate glow. Available as take-home kit. Anytime · or same day
The Bright Eye Drop Upneeq · Rx Take at home None Prescription drop. Patient applies on event morning. Lift visible within minutes, lasts most of the day. Morning of event
VI Peel with Tox Booster Medium-light chemical peel 30-45 min 4-7 days Light to moderate peeling over 4-7 days, depending on individual response. Glow peaks at day 7-10. 10-14 days
The Velvet Blade Dermaplaning · Surface renewal 20-30 min None Skin is immediately smoother. No marks. Makeup applies that day. Same day · or 1-2 days
PRF EZ Gel Heated albumin + PRF · All natural 60-75 min · includes blood draw 3-7 days More swelling than HA filler due to volume and biology. Bruising possible. Result settles over 2-3 weeks. All-natural biofiller. 14-21 days
Section 02

15-Second Hooks

The first-touch line for each treatment. For DMs, texts, social captions, and the moment a patient asks "what is this?" at the desk. Confident, intriguing, never explanatory. The full talking tracks (30s and 60s) live in the upcoming Tracks document.

The Connection
The Connection
It is the way you are greeted before you are treated. The hospitality, the integration, the relationship that makes everything else at SOH work the way it does.
The SOH Philosophy
We don't sell treatments. We build the relationship between a person and their own radiance.
Phase 1 The Foundation
The Foundation
The cornerstone of the relationship. 3D imaging, an Inside-Out Scan, and a plan you can see. Where every relationship begins, and returns.
The Inside-Out Scan
The face communicates beyond what words can describe. The Inside-Out Scan is how we read with precision. A composition scan, not a weight scan.
Phase 2 The Signatures
The Awakened Eye
The face you see in the mirror should match the energy you bring to the room. Looking like yourself, in the light you remember.
The Confident Smile
The smile is the most photographed part of you. It is also the most honest. A smile is an invitation. We restore yours.
The Sculpted Jaw
A strong jaw and chin deliver confidence, period. The line returns, or it arrives for the first time.
The Lifted Frame
The eye sees the frame before it sees the picture. The lift you didn't know to ask for, in the place no one ever taught you to look.
The Source Stack
A multimodal experience, built room to room, layer by layer. The day you give yourself everything that's been waiting.
Source Skinspan™
Healthspan is the years you live well. Source Skinspan is the years your face lives with you.
Phase 3 The Rituals
The Regen Vault
Regenerative medicine is the practice of receiving the benefits of compound interest from your future self. Begin early. Be consistent.
The Microchannel Infusion
The skin is brilliant at making what it needs, when given the right ingredients. Functional aesthetics and bioregenerative medicine, fused.
Firm Up
Skin firmness is built from within. The Ritual that pays its dividends in the years you don't see coming.
The Clarity
Clear, even skin tone is a sign of health and vitality. Confidence in your skin starts with skin you don't need to cover.
The Resurfacing
Sometimes the skin needs to be invited to start again. Starting over is a sign of strength and honesty.
The Smooth Skin
Stubble causes so much friction. Pun intended. Smoother skin. Fewer routines. More of your mornings, back where they belong.
The Encore
The finish that the rest of the work has been waiting for. It is what I do the night before I go on stage.
The Source Within
Your face is the dashboard of your interior. We treat the soil before we plant the seed.
Phase 4 The Practices
The Source Facial
You can work out at home. So why do you go to a gym? The Source Facial is the gym for your skin.
The Refresh
Lights. Camera. Action. The Practice for the days leading up to the moment that matters.
Ray of Light
Everything is energy. Our cells are no exception. Cells, given light, do the rest.
The Daily Practice
What you do every morning and every evening is what your skin remembers most. The work you do at home is the multiplier on the work we do together.
Cross-phase The Pairings
The Secretome Boost
You are the source. Hair follicle stem cells, banked from your own scalp, deliver regenerative signals unique to your biology.
The Polynucleotide Precision
A family of formulas matched to your concern. Aging, acne, pigmentation, hair, body. Each one delivers tissue-level signaling.
The Carboxy Finish
A hyperbaric oxygen tank in a mask. CO2 signals more oxygen to the tissue. Backed by science. Essential to recovery.
The Bright Eye Drop
A prescription drop that lifts the upper lid within minutes. The morning-of-an-event Pairing.
VI Peel with Tox Booster
A medium-light peel with tox-boosting actives. Visible refinement without the downtime of a full Resurfacing.
The Velvet Blade
Removes peach fuzz and dulled surface in a single quick session. Makeup applies smoother. Light reflects more honestly.
PRF EZ Gel
The body's own regenerative volume. Heated albumin and Platelet Rich Fibrin. All natural, no additives at all.
Section 03

How to Use This Reference

Three quick reminders for the team.

Note 01
When in doubt, route to provider
Numbers here are typical. Every patient is different. If a patient asks specifics about their own recovery, swelling response, or pre-event timing, the answer is always: "Your provider will walk you through that at your Foundation visit, where we can plan it specifically for your skin and your calendar."
Note 02
Never name dollar amounts
Pricing is consultation-led at SOH. If pressed: "We're never the cheapest and never the most expensive. The investment is built around your plan, and your provider walks you through it at your Foundation visit." Then offer to book the Foundation.
Note 03
Every conversation ends with the Foundation
The Foundation is the gateway to every conversation. When a patient asks about any single treatment, the natural close is: "This is something we'd map into a plan at your Foundation visit. Want me to find you a time?"